We hope to answer any problems you may have with our player here.
If you don't find an answer here, feel free to contact us.
We have tested and found our Live player to work on Internet Explorer, Firefox & Opera for Windows, and Safari, Firefox & Opera for Mac OS X Leopard.
Check you have the latest Windows Media Player installed on your computer.
Windows users: Download it for free here.
Mac users: Download it for free here.
If you have difficulties getting Windows Media Player to work, you may wish to try our Flash player or Quicktime
and the free plug-in Flip4Mac.
Then go to Settings at the top of the player, and select the appropriate option.
If it appears to be playing, but you still can't hear anything, try this check list:
This is common if you are a dial-up modem user, as your connection may be too slow to process the streaming audio.
If your internet is generally performing slower than expected, you should contact your service provider.
If you are simultaneously using your connection to download other things, try pausing them and see if that makes a difference.
It depends on the cap amount, and how much you listen.
If you are a regular listener, using the player for several hours a day, with a relatively small cap, it could quickly consume your download allocation.
In this scenario you should consider switching to an internet account without a download cap.
Try the MPlaying plug-in for Firefox here.
Occasionally we may be prohibited from streaming segments of our FM broadcast online, due to legal restrictions.
In this scenario, we will usually substitute the affected material with an alternative broadcast.
Our online stream goes via many locations and through various technical processes before it reaches your computer, meaning it may be several seconds behind our FM broadcast.
The player also creates a "buffer", which is used to bridge any disruptions to the stream, resulting in a consistent stream of audio.
Only listeners that reside in the station's FM broadcast area may participate in our on air competitions.
Unfortunately not. As our programmes contain music, the authorities would require us to pay fees, making it not a viable option.
You can however download our Podcasts, which offer edited highlights of some of our programming.
Follow these download links to download the latest free software updates:
If you have a "Pop-up blocker" installed, it may be preventing our player from opening. Each pop-up blocker program will have its own way of handling this issue.
You could try temporarily disabling it, or adding our website to the "safe sites", or try holding the CTRL key down while clicking the link to open the player.
If you still have problems, check the help file that came with your pop-up blocker software.
Your sound card may require new drivers. Check the documentation that came with it, and see if there are new drivers available to download.
Feel free to contact us, and we'll do our best to respond to your query.
We welcome all feedback and will do our best to respond to your query as quickly as possible.